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Delivery & refunds

Shipping, Returns & Refunds

Last updated: 5 June 2026

This policy explains how we deliver your artwork, your rights to cancel and return, and how refunds work. It sits alongside our Terms of Sale. For a friendlier overview of rates and timelines, see our Shipping page.

1. Delivery rates

  • Within South Africa (courier): a flat R120, insured and tracked door-to-door. Free on orders over R1 500.
  • Local collection: free, in selected towns — we’ll arrange a time with you.
  • International — Across Africa: from R650.
  • International — Europe, UK & US: from R950.
  • International — Rest of world: from R1 300.

2. Delivery times

  • South Africa, main centres: 2–4 working days.
  • South Africa, outlying & rural: 3–6 working days.
  • Across Africa: 5–9 working days.
  • Europe / UK / US: 7–14 working days.
  • Rest of world: 10–18 working days.

Every shipment is carefully packed, insured and tracked. Times are estimates and may vary with courier and customs handling.

3. International duties & taxes

For international orders, any import duties, taxes or customs charges are the buyer’s responsibility and are not included in the price or delivery cost. These vary by country. We declare each work honestly as original art.

4. Your 7-day cooling-off right (ECTA §44)

Because you buy online, you have a right under section 44 of the Electronic Communications and Transactions Act, 2002 (ECTA) to cancel the transaction within 7 days after delivery, without reason and without penalty.

To exercise this right:

  • Email bot@botandbotty.com within 7 days of delivery to tell us you are cancelling.
  • Return the artwork in its original, undamaged condition and packaging.
  • Unless the item was faulty or not as described, the cost of returning the item is yours.
  • We will refund the price you paid for the artwork once we receive it back in its original condition. (The standard ECTA carve-outs apply — for example, the cooling-off right does not apply to goods made or clearly personalised to your specification.)

5. Damaged in transit or faulty

We want every piece to arrive perfectly. If your artwork arrives damaged or is faulty, please tell us within 7 days of delivery and send photos of the item and its packaging to bot@botandbotty.com.

In line with the Consumer Protection Act, 2008 (CPA), you are entitled to a repair, replacement or refund for goods that are defective or not as described. We will arrange the return at our cost in these cases.

6. How to start a return

Email bot@botandbotty.comwith your order number and the reason for the return. We’ll confirm the return address and next steps. Please do not send anything back before we’ve confirmed, so we can make sure the piece is protected in transit.

7. Refunds — method & timing

Approved refunds are made to your original payment method via PayFast. Once we have received and inspected a returned piece (or confirmed a cancellation), we aim to process the refund within a reasonable period — typically a few working days — after which your bank or card provider’s own timelines apply.

8. Questions

For anything about delivery or returns, email bot@botandbotty.com.

Stroke of Hope is operated by BotAndBotty. This document is template language grounded in the laws of the Republic of South Africa; it is not legal advice. Questions? Email bot@botandbotty.com.